Troubleshooting
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      Troubleshooting Studio

      Encountering errors while using WellSaid Studio? No worries. Below are troubleshooting steps to help you resolve both known and unknown issues.

      Unable to download? If you have a paid subscription and cannot download clips, try troubleshooting for unknown errors. If unresolved, please reach out to Support for assistance.

      Unknown errors

      If you encounter an unknown error in WellSaid Studio, try these troubleshooting steps:

      1. Check if it's browser-related
        Access Studio from a new window, private window, or another browser to rule out browser-related issues.
        *If you've bookmarked Studio, try typing the URL (wellsaidlabs.com) directly into your browser.
      2. Clear your cache/cookies
        Clear your browser's cache and cookies to resolve most browser-related problems.
      3. Disable VPN or ad-blocker extensions
        Temporarily disable VPN or ad-blocker browser extensions, as they may interfere with Studio's functionality.
      4. Contact Support
        If the issue persists, reach out to our Support team for further assistance.

      Known errors and solutions

      We've found some errors that have quick fixes. If you've received an error not listed below, let us know!

      • Please format your respelling correctly or Respelling must wrap some text 
        We typically see this error when there's a special character before or after a Respelling replacement. 

        Enter a space between the character and respelling or remove any special characters before or, in some cases, after the Respelling. 

        This error occasionally occurs when a Respelling is used in a URL. You can also create a Replacement so Avatars will say:

        www.ourproduct.com → our product dot com

        For more Respelling error fixes, check out our guide.

      • Unable to load audio due to invalid src
        When you see this error, Studio is having a hard time connecting to the server. If your session has gone inactive, try refreshing your browser, closing your tab, opening a new one, or signing out of Studio and signing back in again.
      • Text cannot contain these characters
        This error appears when a character entered cannot convert to speech. If the error message displays the character, delete or replace the character. If no characters are indicated, ensure your text is in plain format without any formatting tags.
      • An error occurred while decoding the audio file
        This sometimes occurs when a browser contains corrupted data. Try refreshing or clearing your cache and try again.