Payments can fail for many reasons, from incorrectly entered information to bank issues. Here's how you can resolve any billing problems.
Check the following to see how to fix your payment issue.
Incorrectly entered billing details?
Double-check that your credit card, expiration date, and CSV details are the same as the card. Entering a single incorrect number can cause an error.
Is your card expired, or invalid, or has sufficient funds?
Contact the card's issuing bank to confirm there is no hold on your account or insufficient funds, or provide authorization for international payments.
Is your Payment method supported?
We accept the following payment methods:
- American Express
- China UnionPay (CUP)
- Discover & Diners
- Japan Credit Bureau (JCB)
Are international purchases enabled?
Check with your bank or card provider to see if you can make international purchases. If enabled, please reach out to Support for further assistance.
Note: If your bank is based in India and your subscription payment didn't go through, please get in touch with support for assistance.
Still having issues?
If you cannot process a credit card payment, you may complete this form here and email the complete form to firstname.lastname@example.org. This option only applies to annual subscriptions.