WellSaid Labs offers live chat and email support.
Phone
WellSaid Labs does not offer phone support.
Chat
Chat support is available in Studio. Click the chat icon in the bottom-right corner.
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Monday through Friday, except holidays: 9:00 AM and 4:00 PM PT
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Saturday and Sunday: Closed
Email support is available by contacting us at support@wellsaidlabs.com.
Knowledge Base
WellSaid Labs' Knowledge Base includes various commonly asked questions and guides for our customers to leverage.
Enterprise/Teams/API
Teams accounts may receive a kickoff call to train users on best practices. Additional Project Support is available for $199/hr.
Response Times
Chat: 1 hour
Email: 24 hours
Resolution Times
If an issue cannot be resolved during the course of a chat/email conversation, resolution times will be communicated by the support agent.