WellSaid Labs offers live chat and email support.
Phone
WellSaid Labs does not offer phone support.
Chat
Chat support is only available for the Creative, Teams, and Enterprise tiers during open hours. Locate the chat icon in the bottom-right corner to find us.
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Monday through Friday, except holidays: 9:00 AM and 4:00 PM PT
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Saturday and Sunday: Closed
Email support is available by contacting us at support@wellsaidlabs.com.
Knowledge Base
WellSaid Labs' Knowledge Base includes various commonly asked questions and guides for our customers to leverage.
Enterprise/Teams/API
Teams accounts may receive a kickoff call to train users on best practices.
Response Times
Chat: 1 hour
Email: 24 hours
Resolution Times
If an issue cannot be resolved during the course of a chat/email conversation, resolution times will be communicated by the support agent.