WellSaid offers live chat and email support.
Chat
Chat support is only available for the Creative, Business, and Enterprise tiers during open hours. To reach us, locate the chat icon in the bottom-right corner of Studio.
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Monday through Friday, except holidays: 6:00 AM and 4:00 PM PT
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Saturday and Sunday: Closed
Email support is available by contacting us at support@wellsaidlabs.com.
Phone
WellSaid does not offer phone support.
Knowledge Center
WellSaid's robust Knowledge Center includes various commonly asked questions and guides for our customers to use.
Enterprise/Teams/API
Teams accounts may receive a "kickoff" call to train users on best practices.
Response Times
Chat: 1 hour
Email: 24 hours
Resolution Times
If an issue cannot be resolved during a chat or email conversation, the support agent will communicate resolution times.