What type of support do you offer?

WellSaid Labs offers live chat and email support.


WellSaid Labs does not offer phone support.


Chat support is only available for the Creative, Teams, and Enterprise tiers during open hours. Locate the chat icon in the bottom-right corner to find us.

  • Monday through Friday, except holidays: 9:00 AM and 4:00 PM PT

  • Saturday and Sunday: Closed


Email support is available by contacting us at support@wellsaidlabs.com.

Knowledge Center

WellSaid Labs' robust Knowledge Center includes various commonly asked questions and guides for our customers to use. 


Teams accounts may receive a "kickoff" call to train users on best practices. 

Response Times

Chat: 1 hour
Email: 24 hours

Resolution Times

If an issue cannot be resolved during the course of a chat/email conversation, resolution times will be communicated by the support agent.