What type of support do you offer?

WellSaid Labs offers live chat and email support.

Phone

WellSaid Labs does not offer phone support.

Chat

Chat support is available in Studio. Click the chat icon in the bottom-right corner.

  • Monday through Friday, except holidays: 9:00 AM and 4:00 PM PT

  • Saturday and Sunday: Closed

Email

Email support is available by contacting us at support@wellsaidlabs.com.

Knowledge Base

WellSaid Labs' Knowledge Base includes various commonly asked questions and guides for our customers to leverage. 

Enterprise/Teams/API

Teams accounts may receive a kickoff call to train users on best practices. Additional Project Support is available for $199/hr.


Response Times

Chat: 1 hour
Email: 24 hours

Resolution Times

If an issue cannot be resolved during the course of a chat/email conversation, resolution times will be communicated by the support agent.