Support
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      1. Help Center
      2. Support

      What type of support do you offer?

      WellSaid Labs offers live chat and email support.

      Phone

      WellSaid Labs does not offer phone support.

      Chat

      Chat support is only available for the Creative, Teams, and Enterprise tiers during open hours. Locate the chat icon in the bottom-right corner to find us.

      • Monday through Friday, except holidays: 9:00 AM and 4:00 PM PT

      • Saturday and Sunday: Closed

      Email

      Email support is available by contacting us at support@wellsaidlabs.com.

      Knowledge Base

      WellSaid Labs' Knowledge Base includes various commonly asked questions and guides for our customers to leverage. 

      Enterprise/Teams/API

      Teams accounts may receive a kickoff call to train users on best practices. 


      Response Times

      Chat: 1 hour
      Email: 24 hours

      Resolution Times

      If an issue cannot be resolved during the course of a chat/email conversation, resolution times will be communicated by the support agent.