Getting this error "Unable to load audio due to invalid src." What does that mean, and how do I fix it?

When you see this error, Studio is having a hard time connecting to the server.

  1. If your session has gone inactive, try refreshing your browser, closing your tab, opening a new one, or signing out of Studio and signing back in again.
  2. If that didn't work, try accessing Studio from a new window, a private window, or another browser.
  3. If the issue remains after completing the above steps, try turning off your VPN or ad blocker browser extensions. 
  4. If the above steps have not resolved the issue, Studio may be getting blocked by your company's firewalls. Safelisting WellSaid should prevent this issue from happening.

If you see this error again, please get in touch with Support for further assistance.